Terms of Use

1. Your account

You must be legally permitted to use the service and enter an event where you live. Follow any eligibility conditions announced for the event. Make purchases only with the permission of the payment account holder and, where legally required, a parent or guardian.

Use accurate account information, keep your sign-in details private, and do not impersonate another person or use someone else's account without permission. Tell us if you think your account has been accessed by someone else. Do not create or use accounts to evade restrictions or manipulate games, rankings, rewards or promotions.

2. Virtual balances and items

Diamonds, the in-game cash balance, rewards and store items are used by features inside KartaClub. An in-game cash label or currency symbol refers to that game balance. It is not a bank account or a deposit.

The store and confirmation screens show what a pack or item includes, its price, any bonus and the balance it uses. Read those details before confirming. Converting diamonds into in-game cash is one way: the exchange feature does not convert that cash back into diamonds.

Games may spend or award virtual balances under their displayed rules. Buying a pack or item does not guarantee a win, a ranking or a tournament prize. Gifts go to the recipient you confirm, so check their identity and the item or amount carefully.

3. Purchases and delivery

Check the pack, total price, currency, payment method and payment instructions before paying. Payment services have their own terms and may charge fees or apply exchange rates that are separate from the club's displayed pack price.

An order or submitted receipt is not proof that payment has been received. Balances are credited after payment is confirmed, either automatically by the payment service or after review. Some payment methods require a receipt or transaction reference. A pending review can delay delivery.

If an order is pending or your payment has not appeared, check its status and contact us before paying again. Keep your order reference and payment receipt. We will investigate a missing credit or a duplicate payment using those records.

4. Tournament entry and prizes

Check the event's game rules, start time, entry options, fee, check-in deadline, prize details and any Discord requirements before joining. The event announcement and your confirmed entry determine the prize type, amount and settlement arrangements for that event.

• Free entry. In the current free/paid format, checked-in free entrants take part in a random selection if there are more entrants than available places. A free entry qualifies for 50% of the announced prize for the place won.
• Paid entry. A confirmed paid reservation keeps a place subject to completing check-in on time. It qualifies for 100% of the announced prize for the place won. Reserving a place does not guarantee a win.
• Check-in and readiness. Registration alone is not check-in. Follow the event's check-in and match-ready instructions. Missing a deadline, leaving a match or abandoning play can result in exclusion or a loss under the event rules.
• Prize delivery. Prizes for scheduled events are handled by the club administrator, so a completed bracket does not necessarily credit a balance automatically. Contact us about an outstanding prize or unclear settlement details.

Keep a record of the terms announced for your event. This page does not cancel an award or settlement arrangement already promised to an entrant. Changes to future events do not rewrite an existing confirmed prize obligation.

5. Refunds, cancellations and payment problems

You can leave a scheduled tournament through its registration controls before registration closes. A charged entry fee is returned to your diamond balance through the tournament refund process. Interrupted refunds may need processing or support follow-up. This is a return of the entry diamonds, not an automatic refund of an earlier pack payment to your payment method.

When a scheduled or drawn event is cancelled by the club, charged entry fees are returned through that same diamond refund process. Contact us if the return has not appeared.

After registration closes, those entry-change controls are unavailable. Missing check-in, losing or leaving a match does not itself create an automatic payment refund. Contact us about a cancelled event, a technical problem or an entry refund that has not appeared.

For a purchase cancellation, refund request, duplicate charge, incorrect pack or missing delivery, email [email protected] with your username, order reference, date, amount and payment method. Explain what happened and the resolution you are requesting. Do not post payment receipts or personal details in a public channel.

We review the payment record, what was delivered or used, the relevant offer and any applicable cancellation or refund rights. There is no automatic store refund button. The absence of that button does not limit a legal right to cancel, obtain a refund or seek another remedy. Nothing here makes every sale final or waives rights that cannot legally be waived.

6. Fair play, community content and moderation

Play fairly and treat other players with respect. Do not use cheats, unauthorized bots, collusion or exploits to influence games or balances. Do not manipulate payments, rewards or rankings, attempt unauthorized access, or interfere with the service.

Do not post threats, harassment, hate, sexual exploitation, unlawful content or someone else's private information. Only upload avatars, emotes and other content you have permission to use. By sharing content through a club feature, you allow us to store and display it as needed to operate that feature and moderate it.

We can review reports, remove inappropriate content and apply restrictions, including chat mutes, ranked restrictions or account suspension, to address abuse or protect the service. Game-specific penalties and deadlines still apply. If you believe an action was mistaken, contact us with your username and the relevant match or incident details so it can be reviewed.

7. Service issues and account closure

Maintenance, connection problems and technical faults can interrupt play. We cannot promise uninterrupted access or that every game will be free from errors. Report a fault affecting a purchase, result or prize with enough detail for us to investigate it. Nothing in this section excludes responsibilities or remedies required by law.

You can delete your account in Settings. The Privacy Policy explains the steps and which records may remain. Contact us about unresolved purchases or prizes before closing the account so we can identify them. Account deletion does not remove any consumer rights you still have.

8. Changes and questions

We will update this page when these terms change and revise the date above. Changes that require notice or agreement will be presented before they apply. New wording does not retrospectively remove rights attached to a completed purchase or confirmed event entry.

Questions or complaints can be sent to [email protected]. Our Contact page also has the club Discord link, and our Privacy Policy explains how personal information is handled.