Contact

Account help and privacy

Include your username and a description of the problem. For an account or privacy request, use the email address connected to your account if you can. If you cannot access it, explain that in your message.

To request access, correction or deletion of personal information, email [email protected]. You can also delete your account in Settings. See the Privacy Policy for the steps and details about retained records.

Payments, refunds and missing credits

Include your username, order reference, payment date, amount, currency and payment method. If you have a receipt or transaction reference, send it privately by email. Explain whether the issue is a missing credit, a duplicate payment, an incorrect pack or a refund request.

If an order is pending, contact me before paying again. The refund and payment terms explain how purchase issues and tournament entry refunds are handled.

Tournaments, prizes and player reports

Include the tournament name or match reference, your username, the approximate date and time, and what happened. For a prize question, include the event and the place you finished in. A screenshot of the relevant result or error can help.

For a player report or a moderation review, describe the incident and identify the match or player involved. Send private information by email rather than posting it in table chat or a public Discord channel.

Keep your sign-in details private

Never send a password, sign-in code, session token, full payment card details or a cryptocurrency recovery phrase. I do not need those to investigate a support request. If you believe your account has been compromised, say so in your email.